We wanted to take double diamond design process a bit further, so we went for the so-called Stanford model.
Empathy: Understand to the potentials users and their needs in the real world. We started our design process with researching the problem. During this phase of the process our team interviewed people who had recently visited a hospital. to some users. In addition to that, we utilized our personal experience, our general understanding of the environment we're operating in.
Define: Use this needs to identify and define problems where you could focus on. After meeting our real team on Friday, the first task was to expose the feedback that we got during these interviews. Out of these insights we were able to identify different user roles, the jobs they're trying to achieve as well as common pains and gains within the hospital experience. Based on the research data, we created 3 different personas with their specific needs and characteristics: a chronic patient, a once-in-a-lifetime patient and a family member of someone who is seriously ill. We also identified the typical user journey for each persona.
Ideate: Generate options to solve the problems identified during the previous step. Based on the identified problems and needs we started developing our concept. The general idea developed quite quickly, concentrating on relieving the pains of the users and creating gains for them. We used both brainwriting, brainstorming and sketching during this phase.
Prototype: Create a simple experience through the previous options. After choosing the idea to go for, we started designing the application and the overall concept further. We thought about the user interface, the value for the users and the benefits for the hospital. The first step was to consider all the information that was gather during the last three stages to start considering how to create a friendly UI which could be able to solve these problems. First, some handmade sketches were drawn. Using handmade sketches provides to the developing team a really easy and fast way to generate this sketches and upload/edit them. After some checking-solving steps, and creating a first final prototype, the sketch was created by Axure to have a reliable product. Two techniques have been followed: Small first: This is a really know strategie used to create responsive or adaptive designs. Since it is more difficult so show all the information in small screens, it is better to start creating prototypes for smalls screens, what is the essential information and how could you show it. After it, it is always easier to go to bigger screens. The three-click rule: One UI is not efficiency since the moment that you need to make the taks using several clicks. For this reason, this rule says that the maximum number of clicks to generate an option cannot be more than three. Of course this is just a rule, but sometimes it is needed to break it.
Test: Examine your prototype. The product was tested over different users during the Dash event.
As a result of all this - Salud was born.
This process is iterative, meaning that could be repeated as many times as possible. Due to the lack of time that we had for this project, the process was able to proceed just once.
What it does
Salud is a web-based application that offers a personalized hospital experience that is both smooth, efficient and enjoyable.
The design drivers guiding the design were the following: Reducing idle time Avoiding silos Enabling clear communication Providing trust
These drivers resulted in the key features of the application: Information: Previous diseases, treatments and medications, Updated information of the patient’s current needs and schedules, Future appointments and operations
Ease of use: Log in via ID paper or a fingerprint, Making appointments by choosing the suitable time, Map leads you to the right room
Sharing options: Share the information with doctors, nurses and family members
Salud offers increased customer satisfaction through transparency to the process. It enables more effective planning and scheduling of the operations. The doctors, nurses and other personnel won’t make mistakes due to missed information or lack of communication.
The unique value that Salud provides is in the following: Intelligent, adaptive content: No need for searching for the relevant information, Salud makes sure that you have everything you need during each step in the patient journey
Collaboration between the patient, the professionals and the family members: No silos or missed information, Salud provides a 360° view to everyone who should have it
Ease of use: No extra hassle or frustration in a situation where you’re already vulnerable, Salud is here to make things easier, not harder
How we built it
Google Drive was utilized as the main collaboration platform. We used Realtime Board for storing all the information gathered during the research phase. Canva was used for creating the personas. A functional mockup was created using Axure. Adobe Illustrator was used for polishing the slides. An inspirational video was created with Powtoon.
Challenges we ran into
We had a lot of data, ideas and information that we considered important. It was difficult to find the key points for a short presentation.
Accomplishments that we're proud of
We were able to come up with new ideas that could change the future of healthcare and how hospitals and patients collaborate. Our team managed to find common ways of working quickly and utilize the talent of each member efficiently.
What we learned
We learned to think about not only the benefits for the user but the business value achieved with our concept.
What's next for Salud
Salud can be further developed by collaborating with the potential users, hospital personnel and technical experts to ensure that it meets the needs of users, brings value to the hospital and is technically reliable. Since medical information is highly sensitive, also data privacy and GDPR regulations need to be taken into account. When new technologies, such as big data, IoT, AI and augmented reality develop, those advancements can be utilized in bringing Salud to the next level.