MyFixam is now at 620 users with at least 20 booking requests every week, in week ten since launch.
This week we tackled our biggest conversion problem. Our funnel data showed that 90% of booking delay came from price negotiation in chat. We designed a new booking flow around upfront pricing: customers see the full price for standard services, based on artisans' own price sheets, and pay before any chat begins, with MyFixam holding the money until the job is confirmed done. We surveyed our artisans this week and are building the price database from their own rates, with the new flow rolling out starting with our painting category.
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