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TaskMate turns meeting talk into real, assigned Freshdesk tickets - live, while you're still on the call - so action items stop falling through the cracks
OFFICE-PATROL uses AI agents to detect vendor SLA breaches, verify them, negotiate resolutions, and automatically recover lost money.
AI assisted Macros for your helpdesk
Every ticket has a story to tell — TRACE listens to it
An AI service agent that turns customer problems into technician-ready resolutions, from diagnosis to ticket closure.
EdgeCase turns complex service exceptions into verified resolutions or justified escalations using governed AI, MCP tools, deterministic policy gates, human approval, and independent verification.
CI for support knowledge: AI mystery shoppers that catch, cite and fix support-bot mistakes.
Always watching. Always learning. Sentinel discovers hidden risks across your enterprise and takes action before someone even reports a problem.
A voice-first support agent that hears the problem, verifies the caller, and moves real money—with an independent policy guard and a human escalation path.
Improving agent's productivity with multiple tools (recently viewed tickets, bookmark tickets with personal notes, grouped attachments and sentiment analysis) all under one widget.
View deleted tickets of contact and restore them within a ticket.
This app makes sharing secrets or sensitive messages easier through FreshDesk by creating a timebomb and limited view count message with audit capability.
Bookmarking Tickets with personal notes made simple in Freshdesk. This app allows agents to bookmark a couple of tickets with personal notes and revisit them whenever they want to.
This freshdesk app lets you convert your ticket's description text into speech for better accessibility. The media buttons help you start, pause, resume or stop voice.
Many times agents have to handle multiple tickets, and based on the response from the customer, agents need to remember and revisit tickets important to them. This app allow's them to bookmark them
The app allows getting the raised ticket updates via chat apps or social media platforms
An app for every sales, support, marketing and HR teams to be tension-free as they leave their laptop logged in/ stolen or an imposter at workplace tries to use pretending to be you.
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