My Contribution I designed and implemented the entire Zero-Touch Helpdesk system using Slack as the interface and integrated it with OpenAI's LLM (Large Language Model) to automate IT support ticket handling. I built a custom Slack bot using Python, the Slack Bolt SDK, and OpenAI's GPT-3.5-Turbo model to classify issues, suggest categories, and provide immediate responses like password resets or WiFi troubleshooting steps.
I also handled:
Environment configuration with .env files
Secure API integration with OpenAI
Error handling and logging
Natural language classification using AI
Metrics exposure with Prometheus
Demo preparation and documentation
Although my LLM integration is still a work in progress, I’ve laid the full foundation for a scalable, intelligent helpdesk system — and I’m committed to improving it even further.
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