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Mobile-optimized registration form for pet owners.
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Owners receive three text messages for each of the key status updates.
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Quarantine administrators have a board where they manage all animals.
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There's a full database of information on every animal that interacts with the quarantine office.
See the full write up here: https://www.notion.so/particulars/HACC-2021-85f660156040489d940a30ab9a467c90
A light-weight reservation system
The basic idea is to get pet owners to register their pet via an online form. The admins at the Animal Quarantine office can then manage the status of that pet, and owners will automatically get texted when their pet is registered, received and, most importantly, ready for pick up.
To make the process smoother, we also added a workflow for the inspectors who screen the animals. If all the data is in the same place, it would reduce labor on the front office team and result in faster responses back to the owner when their pet is ready for pickup.
Standard User Flow
- Owner (or admin) registers pet via the online form 🤖⚡️
- Owner drops pet off for processing 🐕
- Admin checks the pet in as "Received" 🤖⚡️
- Inspectors use the online form to screen each pet and approve them for release 🤖
- Admin updates the pet's status to "Ready for Pickup" 🤖⚡️
- Owner comes back to pick up their pet 🐕
- Admin marks pet as "Released" when pet is returned to owner 🤖
- 🤖 Task completed using our tool
- 🐕 Task requires owner to enter the Animal Quarantine office
- ⚡ Automated text message sent to owner
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