What Did I Say Wrong? Online Content Moderation

Content moderation in online forums is critical for maintaining a community’s standards and helping participants feel comfortable and safe, but doing it well is complicated. Using methods from human-computer interaction (HCI), students in this project team will develop a survey about content moderation experiences and how content moderation has shaped the online communities that respondents participate in. The project team will implement the survey via a survey platform such as Qualtrics or Google Forms, and then deploy the survey on a crowdsourcing site such as Prolific or Amazon Mechanical Turk to collect data. The project team will use quantitative and qualitative methods to analyze the responses they collect. Based on these responses, the team will make recommendations for the design of content moderation tools to help moderators with online community building.