This is My First Appian Project
What it does
This is a Warranty Management portal, Which helps companies to reduce the manual paperwork done to process any warranty claims.
It consists of 4 actors:=
The 1st actor is the Customer who registers his complaint about his issue with the purchased product.
The 2nd actor is the Associate who verifies the customer details and checks whether the product is still under warranty,
The 3rd actor is the Delivery agent who collects the product from the customer address and delivers to Company technicians.
The 4th actor is the Technician who verifies the product manually and repairs the product if it satisfies the company warranty policies and send back the product to the customer once it got repaired.