Chatbot welcome screen
Chatbot first message
Chatbot second message
In-chatbot anonymous post submission
Text entered in to in-chatbot post submission
Chatbot acknowledges the post has been submitted
In order to post again, the member can ask for further help
As a poster, I can choose to delete the post once I have submitted it
Group admin user interface with one anonymous message submitted and ready for posting
Chatbot message delivered when the post is rejected
In the user interface you can provide feedback to the poster here
Chatbot message when the post is accepted and posted to the group
Example of anonymous post in our group through our Admin account Philip Doueili
Imagine you're a nurse who has a substance abuse issue and you fear seeking help because you may lose your license. Or you're a worried parent who is seeking advice to understand your child's mental illness and can't turn to your friends.
This is why Voice was born.
What it does
Voice is a messaging experience in the form of a chatbot that assists members of a group in posting their problems anonymously, in a safe and comforting way.
Voice centralizes the anonymous posts, allowing multiple admins and moderators to easily filter through the messages, reduce their time commitment and provide further security to group members in preserving their anonymity.
Approving anonymous posts will become as easy as the existing post approval.
How we built it (process)
We combined the expertise of Facebook community leaders and developers and began brainstorming the challenges that keep us up at night. The essential elements of a group’s success may also be the stickiest problems that take precious time and energy away from admins. These leaders could instead be creating this real feeling of presence for their group members. The current process for admins to post their group member’s messages anonymously, as our group member Lisa Enlich Heffernan, put it: “It is utter chaos because there is no system”.
We then had one back-end developer and one front-end developer who utilized React and Facebook messenger to create the prototype, combined with product managers and copywriters to bring Voice to life!
Challenges we ran into
Initially deciding what technologies to use Using botsociety - Facebook should create their own chatbot mockup software
Accomplishments that we're proud of
Giving people a way to ask questions they can’t otherwise voice. Creating a chatbot that has a personal feeling. Addressing a generic issue that runs across all groups.
What we learned
Some community groups don’t have a mechanism for dealing with anonymous posts, so some of the most important topics don’t get raised. Some of the most vulnerable members of the group with no place to turn are left without a voice. Some people are so in need of answers they risk losing their jobs seeking them.
What's next for Voice
Anonymous commenting on posts The original poster will have the ability to remove their own “anonymous” posts Admins and moderators will have the ability to edit anonymous submissions to assist with the privacy of the individual