VizRide

VizRide’s Unified Dashboard integrates ESG performance, admin monitoring, and operational insights, enabling data-driven decisions for sustainable, efficient, and responsible ride-sharing.

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VizRide Unified Dashboard

🌟 Inspiration

On March 23, 2025, VizRide faced an unusual challenge: cancellations surged because no drivers were found. What seemed like a simple operational issue had a ripple effect—wasted rider time, reduced trust, and higher CO₂ impact from repeated searches.

That moment sparked a question:
What if we could see ESG, admin, and operational inefficiencies in one place—before they spiral out of control?

What it does

VizRide leverages Salesforce Data Cloud to unify ESG, admin monitoring, and operations into a single intelligent dashboard.

Key capabilities:

  • AI-driven insights to predict CSAT, detect anomalies, and recommend actions.
  • Sustainability metrics: CO₂ savings from EV rides, workforce diversity, and safety trends.
  • Real-time visibility: bookings, cancellations, and compliance for admins.

This enables faster, smarter, and responsible decision-making.

How we built it

We integrated Salesforce Data Cloud with Tableau to unify operational and ESG data, then layered intelligence using AgentForce.

Key components:

  • Custom AgentForce actions: automate sustainability nudges (e.g., EV discount campaigns).
  • Flows: seamless rollout to customers.
  • Hybrid Search Index: contextual retrieval of ESG and operational metrics.
  • Prompt Templates: ensure consistent, responsible AI-driven communication.

Data & Integration

  • Salesforce Data Cloud – unified ride, driver, customer, and ESG data.
  • Data Connectors – ingest external/internal datasets.
  • Data Collection – Kaggle (NCR Ride Booking Dataset).
  • Synthetic ESG Data Generation – GPT-generated mock data.

Analytics & Visualization

  • Tableau Next – interactive dashboards, KPI cards, trend analysis.
  • Custom Calculations & Aggregations – ESG, operational, and social metrics.

AI & Automation

  • AgentForce – custom actions, flows, and analytics insights.
  • Custom Hybrid Search Retrievers – contextual metric retrieval.
  • Prompt Templates – consistent AI-driven recommendations.
  • Predictive Models – predicting CSAT.
  • Web Search Retrievers – fetch real-time news and statistics.

Customer Engagement & Communication

  • Email/Notification Flows – EV adoption campaigns, ride updates.

Challenges We Ran Into

  1. Mapping ESG frameworks to ride-sharing data.
  2. Balancing technical depth with clear storytelling for decision-makers.
  3. Ensuring automation didn’t just monitor but actively solved issues.

Accomplishments We’re Proud Of

  1. Designed a first-of-its-kind ESG + Operations dashboard for ride-sharing.
  2. Automated EV adoption campaigns, nudging riders toward sustainable choices.
  3. Created actionable insights, not just charts.

What We Learned

  • ESG, operations, and automation are deeply interconnected—operational inefficiencies impact sustainability and social outcomes.
  • AI-driven insights paired with automated actions enable faster, smarter, and responsible decision-making.
  • Data is most valuable when it drives timely, measurable impact.

What’s Next for VizRide

  • Evolve the dashboard into a real-time decision engine.
  • Predict cancellations and optimize EV fleet allocation.
  • Automatically trigger interventions via AgentForce to improve efficiency, sustainability, and rider experience.

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