While it is extremely easy and straighforward to filter and sort through the tickets on the side bar, I found that there is no way to view a list of tickets in a reverse chronological order that an agent has visited.
This could be an essential feature because sometimes maybe an agent forgot to add a missing piece of information for a specific ticket and they would like to quickly go back to it.
What it does
View History creates a new screen where the user can see all the tickets they have recently viewed on a single screen and easily navigate to a ticket they would like to go to.
How we built it
The feature uses the browsers localStorage to save all the viewing history therefore keeping the system lightweigt and fast at the same time.