Inspiration:
Hiring someone who can become fluent in the technical nuances of a company can be difficult, time consuming, and expensive. This is especially critical for customer support/success professionals, which is why it’s often broken apart to Level 1, 2, and 3 agents. Hiring is especially difficult (and expensive) when candidates must know industry-specific topics.
Beyond hiring, maintaining a steady workforce can be difficult with benefits, raises, turnover, interpersonal office turmoil, and dynamic staffing requirements based on the economic environment.
What it does:
Visca is a GPT4 AI that can become your 24/7 community manager of all your company info (and its ecosystem projects), at 95-98% cheaper than hiring additional humans. Visca employees are easy to train, simply by uploading files to your company-specific Onedrive folder. They automatically learn new project information as well without manual input. Visca employees can have a unique face, voice, and personality you can designate. They have unlimited scale for 1-on-1 conversation, and are consistently kind in each interaction. Visca is deployable on Telegram, Discord, Twitter (coming soon), Whatsapp, and websites. Our demo is available on www.visca.ai (we used a blockchain company here as an example).
Our team has a Wharton MBA alumni / Y-Combinator startup founder, a Stanford professor, and an American Express engineer on the AI team.
Our customer support agent can answer questions in a variety of asian languages as well!
How we built it:
Outside of the hackathon, we built an automation platform that allows us to custom build custom GPTs automatically with no human input needed. Because of this, we can price GPTs at the lowest possible price (server+licensing costs) because there's no engineer bandwidth used. It also enables us to enter hackathons and spin up custom GPTs in hours as a way to demonstrate our platform (we literally entered this hackathon the day before the deadline).
There's literally no technical knowledge needed to create a custom GPT customer support agent. All you need to do is upload (pdf, word, csv, ppt) files to a Onedrive folder and it creates one for you automatically! Incredibly accessible for small businesses.
Challenges we ran into:
Small businesses will need to document as much information about their company as possible to make the customer support GPT4 well trained.
Accomplishments that we're proud of:
We are running a paid pilot program with $1.5 billion global company and are in talks with several other major corporations for implementation. We were recently a finalist at both the AI San Francisco Hackathon and the Stanford LLM hackathon.
What's next for GPT4 Community Manager For Filecoin - FAQ, Hate Speech, etc:
We're looking to implement a series of productivity tools that will enable our virtual employee to perform many mission critical tasks (i.e. taking unstructured data and auto sorting it into spreadsheets).
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