Urgency and Importance Matrix for email filtering

With the vast amount of emails around, customer service employees are tasked with too many emails, the UI matrix will help employees to filter relevant emails to attend to or give automated responses

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Inspiration

the vast amount of email that customer service gets

What it does

filter by importance and urgency

How we built it

using AWS

Challenges we ran into

understanding how AWS system works

Accomplishments that we're proud of

Managed to deploy a working model using Sagemaker pre-trained model

What we learned

How to work with AWS, and understand limitations of data science

What's next for Urgency and Importance Matrix for email filtering

deploy it and test it out on our own gmails

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