Inspiration
Well, I have always been interested in social medias and have many accounts there, I started blogging recently and realised that having all the communications in a single app would really make it easier.
What it does
Unit.chat collects messages and reviews from your customers at various sites or social media (f.e. Instagram, Youtube, Facebook, etc) and sends all the information into Slack team space, from which you can quickly and easily respond to any request. Unit.chat is useful in many cases, such as:
Sales Quickly respond to incoming requests from potential customers and do not miss leads.
Manage Reputation Rapid response to complaints in social networks increases customer loyalty by 25%.
Track customer reviews 58% of customers read reviews before buying. Do not leave them unanswered.
Customer support 86% of buyers are willing to pay more, if they provided with quick support.
It is used by agencies who need to track and respond to reviews and questions from customers in many different social networks (Facebook, Instagram, Youtube, etc).
How I built it
I have friends and together we built a first version, it is build on golang.
Challenges I ran into
It is not easy to pass reviews from the social medias, different processes, different APIs, sometimes you need to pull to get an updated status, lack of web hooks, etc
What's next for Unit.chat
Add support of even more social platforms in the first place, then add a support of MS Teams.
Log in or sign up for Devpost to join the conversation.