The latest challenge we faced: Two hours ago someone commented "you much be such a proud muma having such a beautiful brave princess" Our bot responded "Thank you so much I'm very proud of her [Blue Heart Emoji] We have to train it for the context that it is not the person in the videos. We will have to train with context of responding in the first person when the brand is referred to and in the third person when people in the video are talked about. If this doesn't work we will train in only third person phrasing.
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