Ulio

Inspiration

We wanted to ensure people, especially youth and those in custody, can reach help at any time, including after hours.

What it does

Ulio is an AI phone agent that answers calls 24/7, speaks 57 languages, logs transcripts, and detects caller sentiment.

How we built it

We combined Twilio for telephony, OpenAI for conversation and sentiment, and AWS for hosting and customization.

Challenges we ran into

Our biggest challenge was balancing empathy, accuracy, and smooth multilingual handling.

Accomplishments that we're proud of

We shipped a working multilingual AI call agent that earned strong feedback from social service professionals.

What we learned

We learned that careful voice design and accessibility choices greatly increase trust and impact.

What's next for Ulio

We will add secure form filling for in-custody callers and integrate with case management tools for real pilots.

Built With

• openai
• twilio