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Basic structure
Inspiration
We were so interested to work on chat bots. When we started, we wanted to build something that will be useful and through which we will be able to learn more on FB platform and technologies. We were also looking in to different ways on how we can utilize FB platform for small medium businesses.
What it does
This BOT is build for companies to handle the client support requests easily. Bot can be integrated to the company page and the company can connect their ticketing system to the bot. Once connected, the bot can accept messages from the both registered and non registered users. Registration process is also inbuilt to the conversations. Registered users can create cases, check case status and subscribe for one time notification for the case updates.
How we built it
As we all are working, we had to find time during our free time. Our interest to learn and apply the technologies moved us on the right direction. We used .NET CORE WEB API, C# and MONGO DB. The structure, tasks and plan where identified in the earlier stages and we worked as a team to complete the whole solution.
Challenges we ran into
Free time to work on the project, learning and applying the technologies where we are new to, editing the video etc etc.
Accomplishments that we're proud of
We are really happy to submit a complete solution that have real use cases.
What we learned
All new set of technologies for FB bot platform, mongo DB etc.
What's next for TicketBot
We are planning to actually use this with our support system and add additional integrations scenarios and other ticketing platforms too.
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