Inspiration
To build an abstract ticket form to understand particular issue in freshdesk conversation
What it does
An abstract summary with categorization for whole ticket conversation which helps agents/managers/account holder to have an abstract idea of the entire conversation. I
How we built it
Using fdk app as a base platform.
Challenges we ran into
Basic challenge is to understand the fdk app and to narrow down our ideas and freeze.
Accomplishments that we're proud of
We built a working application in 36 hours
What we learned
Team coordination and time management. Also, how much time we have in 36 hours!.
What's next for Ticket Conversation Summary
Implement an NLP related API to automate the note classification based on the categories we have.
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