We have condensed all the data given to us in one simple number. We can identify performance for every station and reduces it to one metric.
Advantages:
Immediate feedback
Standardized
Objective
Includes:
Expected recovery time based on Type of incident
Delays / Cancelations, Cancellations more important, affects more people
How fast services were recovered
PPM - Public performance metric, which is currently what TOCs are looking at
Why you need this:
In the month of October, 2019, delayed trains cost Network Rail a total of
£913,603. This clearly has a lot of room for improvement.
It will allow managers to quickly identify issues and improve performance.
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