We have condensed all the data given to us in one simple number. We can identify performance for every station and reduces it to one metric.

Advantages:

Immediate feedback

Standardized

Objective

Includes:

Expected recovery time based on Type of incident

Delays / Cancelations, Cancellations more important, affects more people

How fast services were recovered

PPM - Public performance metric, which is currently what TOCs are looking at

Why you need this:

In the month of October, 2019, delayed trains cost Network Rail a total of
£913,603. This clearly has a lot of room for improvement.

It will allow managers to quickly identify issues and improve performance.

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