The Future of Consulting in the Metaverse

The functional job(s) to be done: Our product vision aims to make the virtual work environment more realistic through VR development stages. Initially, we would invest in virtual reality integrated with Zoom/Teams to mimic the actual workplace. Of course, keeping the client data safe and secure is still crucial.

Market/ User Research: Consultant profile (EY) Frustrations to be addressed

logistical hassle for a business trip
data & privacy issues related to sharing of information virtually
difficulty in building meaningful connections
things get lost in translation
inefficient communication (time-zone differences) External Stakeholder profile (Client - operations director) Frustrations to be addressed
meetings conducted at in-convenient times due to time-zone differences
questions may be misunderstood when communicated through email
data security concerns with presenting sensitive information through virtual meetings
miss non-verbal cues in non in-person meetings

Desired customer outcomes: Reduce the complexity and costs involved with traveling to meet clients. Increase the chance for human connection/energy over a virtual platform (e.g Zoom) Increased security with private data

Prioritizing desired outcomes: Differentiators- customer experience and security Competitive- Reducing the complexity and cost of travelling and logistics around meetings

Product Vision: To replicate the in-person consulting experience in virtual space while maintaining the level of data security and client engagement.

Customer outcomes based on prioritized opportunities and competitive desired outcomes: Better retention with clients, replicating a human connection through a virtual environment.

screen share + chat messages

Solutions: A platform that offers a semi-immersive virtual reality workspace that adopts real-time features that enable consultant-client interactions and data transfers that are secured and protected by blockchain-based technology.