Inspiration:
Many IT Professionals and sysadmins dislike ticketing solutions, since they tend to break workflows when the actual fix is relatively simple. This is especially true if it is a simple fix, such as sshing into a server and rebooting it. Generally, you have leave whatever terminal session you are in to open a heavyweight GUI application or browser page, and then make your ticket edits. Terminal Ticket aims to be a lightweight tool that can easily be deployed on all types of machines, so that sysadmins have a reliable and quick solution for ticket logging at all times.
What it does:
Terminal Ticket sits on a machine as an executable command line application, with an easy to automatically deploy configuration file. It provides a quick and easy interface for logging tickets and solutions for when you do not really need a heavyweight solution. It is the vi of ticketing front-ends, lightweight, reliable, and easy to garauntee it is on a given machine.
How we built it:
It is built using python, with the Jira REST api library
Challenges we ran into:
Authentication and actually getting a working Jira server to test with
Accomplishments that we're proud of:
Deployment is a snap, and easy to automate since per-user configuration is a json file that can be easily pushed in an enterprise environment.
What we learned:
We learned that often easier to build on an existing API and solution, than to roll your own and that writing installers is hard
What's next for Terminal Ticket:
We would like to implement more of the Jira features for ticket management, and make the user authentication more robust by using Jira's OAuth implementation.
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