Inspiration

We reached out to our designated team of experts and asked them about their pain points. We wanted to facilitate the customer care process for T-Mobile's team of experts.

What it does

SmartAssist is a dashboard add-on for the T-Mobile team expert customer care platform. It performs real-time transcription, text analytics, and sentiment analysis to identify the context of customer calls.

When a customer calls, SmartAssist transcribes and identifies real-time the issue the customer is calling about.

How we built it

This project was built on Twilio platform and utilizes Google Cloud Platform API.

Challenges we ran into

Running out of Twillio credits Call failures

Accomplishments that we're proud of

Able to transcribe calls real-time

What we learned

How to use Twilio Flex

What's next for SmartAssist

We hope to perfect our prototype and polish our program.

Share this project:

Updates