We reached out to our designated team of experts and asked them about their pain points. We wanted to facilitate the customer care process for T-Mobile's team of experts.
What it does
SmartAssist is a dashboard add-on for the T-Mobile team expert customer care platform. It performs real-time transcription, text analytics, and sentiment analysis to identify the context of customer calls.
When a customer calls, SmartAssist transcribes and identifies real-time the issue the customer is calling about.
How we built it
This project was built on Twilio platform and utilizes Google Cloud Platform API.
Challenges we ran into
Running out of Twillio credits Call failures
Accomplishments that we're proud of
Able to transcribe calls real-time
What we learned
How to use Twilio Flex
What's next for SmartAssist
We hope to perfect our prototype and polish our program.