Using Azure, C#, MongoDB and Html we created a web messaging bot for users to chat with real live representatives or to get quick answers based on key words in their questions. During the customer conversation data such as a record of the full conversation, wait time for rep and user IP Address is stored in a database. This can be analyzed to decrease wait time (hire more employees during traffic hour!) and shift the company market to different locations.
Team13
5 star customer service with statistics too!
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