The manufacturing brand’s interface shows valuable insights regarding the performance of the product, lowering costs of R&D of the next one
Predictive maintenance helps repair companies to order parts and organize the repairing process with the customer before the product breaks.
The customers can be notified about the possibility of a future repair, thus completelly eleminating the uncertainty and vulnerability.
Automatic notifications can also help customer to take better care of the products, thus expanding their lifespan.
Our inspiration came from the existing problem of electronics being rather replaces than repaired. This of course is not sustainable and good for the environment. The other core issue is the complexity and time consumption of the maintenance process for the end user. There is a real need for a solution to help companies and users with these problems we face in our everyday lives.
What we wanted to create
A concept that connects the brands, maintenance and end users. We wanted to make people want to fix their products instead of buying new ones when it’s not necessary. We wanted to make maintenance companies to be easier to get in contact with and be more reliable in the eyes of consumers. And finally, we wanted to make companies change their ways; instead of producing more things with poor quality, we want them to make their products last as long as possible to reduce unnecessary electronic waste.
What we came up with
We came up with a service that builds a connection between a manufacturing brand, its customers, its products, and its certified repair companies.
The manufacturing brand’s interface shows valuable insights regarding the performance of the product, thus lowering costs of research and development of the successor product. Let’s say, data shows, that a certain component it getting worn fast in multiple products, the platform can advise he engineering team to improve the design.
Predictive maintanence means, that the gathered data can actually tell the repair company in advance if a component in a product is about to fail, so the repairmen can contact the customer directly to arrange the fixing, eliminating the hassle, the uncertaininty and the nightmare that is a suddenly broken appliance…
But the platform can also help the customer without any human interaction: gathering usage and performance data means, that the algorythm can suggest ways to improve the overall maintenance of a product – such as using it with more caution or performing certain tasks to take better care of it.
These steps ensures a longer product lifespan and building brand loyalty, because there is a better chance of the product not failing, but if it ultimatelly does fail, it’s still less of a hustle to fix it than in the case of other, non-connected products.
The brand pays the name of this thing to use the service. This contract:
- Is tailored to certain products that use this technology and the cost depends on the amount of production of said product(s)
- Is a temporary contract between the service and the brand where the brand pays a monthly/yearly/other fee for this service. The user buys a product from the brand. The possible repair cost for the product during the warranty period are included in the price of the product which is around 10-15% of the original price (example: 500€ product -> 550-575€ in the end)
Who pays for the maintenance:
- During the warranty period: The brand pays for the maintenance
- After the warranty period: The end user pays for the maintenance The maintenance company pays the brand to be connected to the service where they can get in contact with the customers. The amount this payment depends on the maintenance company’s reach to the users (only in some cities, in a certain country, within a continent etc.)
Challenges we ran into
We ran into challenges such as trying to make the service truly valuable and/or profitable for all the parties involved. Accomplishments that we're proud of We have real problems in the maintenance in our everyday lives and we are proud to have found a possible direction that, if taken, would make these problems smaller. We are also proud to be more aware of all the problems as individuals.
What we learned
How to incorporate technology into design to help tackle multiple problems revolving around home electronics.
The next steps for this concept to become reality would be to build the platform and convincing brands to start implementing this technology in their production.