Inspiration
Reducing turnaround time for incident reporting and assignment
What it does
IVR System that redirects to the correct assignee group Automated Ticket Allocation TT_Description, Manager Group – Independent Variables Asignee_Group – Dependent Variables
How we built it
Clean data using NLTK Remove stopwords Convert to lowercase Remove null values Models tried: Logistic Regression Random Forest
Challenges we ran into
Ran out of Twilio credits Twilio transcription service is not accurate Access to Azure ML Studio – ran into authentication loop Access to GPU Cluster
Accomplishments that we're proud of
approach is validated
What we learned
GPU access on a cluster is a must for hackathons
What's next for AutoTicket
Future Work: Use LSTM model with PyTorch
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