Many City of Houston 311 service requests are either not a priority or not within the purview of the City to address. We need a service that allows citizens to crowdfund and outsource service requests to private contractors.
What it does
Acts as a service marketplace where citizens can submit tasks that have not been addressed in a timely manner by Houston 311 with bounties attached. Other private citizens or contractors who would like to claim the bounties by fixing the issues could do so.
How we built it
A page and API hosted on ServiceNow using AngularJS for front end.
Challenges we ran into
We had limited experience with local city policies and ordinances but we were able to consult with a subject matter expert and city employee to expand our knowledge base.
Accomplishments that we're proud of
We developed a platform for empowering and employed local citizens to address local municipal concerns, ultimately positioning ourselves to be a force multiplier for the City of Houston's 311 system.
What we learned
We learned the strengths and weaknesses of the City's 311 system and how to address its gaps through a fee-for-service marketplace. We also learned some of the nuances of city policy and ordinances pertinent to addressing municipal concerns.
What's next for TaskBounty
- Moving the back end away from ServiceNow
- Attracting investors
- Launch and scale-up