taptrend.me

Feedback Matters

"Are you flying blind with your customer experience? Many companies are, and they don't know if their customers love them or are about to leave.

This isn't just a data gap; it's a direct threat to your bottom line. Every silent, unhappy customer represents lost revenue, wasted rework, and a step closer to becoming irrelevant. Ignoring this can bankrupt a company.

The challenge has always been capturing real, emotional feedback at scale, right after the service happens.

*taptrend.me solves this. Our solution engage customers in natural, real-time conversations, collecting a rating, We transform that feedback instantly into actionable insights—help desk tickets, improvement suggestions.

The Problem :

Disconnection with customers. We don't know if they appreciate our service or hate it.

"This means lost revenue." This costs companies hours of lost time in rework. Not knowing our customer's perception can bankrupt a company.

Until now, making automated, real-time analysis available from the moment of service hasn't been possible in a scalable way.

The SOLUTION

In addition to obtaining a review, we also allow you to obtain additional data that allows you to analyze feelings and emotions in the same conversation, inducing the client to provide us with more information about their experience. From the same platform, in addition to statistics, you can generate Help Desk Tickets, Suggestions for improvement, and opportunities for improvement. The solution makes the process as easy as possible for the client, making them feel heard. We give importance to the client.

Inspiration

I love creating solutions with the best technology available. I love it when a new advancement allows for better, faster, and more comprehensive solutions. I love studying. Learning new concepts is like acquiring a new superpower.

What it does

Taptrend guide the review in a friendly way, encouraging the customer to share their experience, marking a positive end to the service, and making them feel important.

The goal of taptrend is to obtain as much information as the client is willing to provide in a fast and intuitive interaction.

Anonymous feedback is allowed, and in the future, with the client's permission, they will be offered the option to identify themselves

How we built it

We drew inspiration from the service rating solutions we developed decades ago (starting with UC electronic devices with 2x16 LCD screens, RS232, and USB), were inspired by the pursuit of industry standards in customer perception metrics such as customer satisfaction, perceived effort to obtain service, and Net Promoter Score.

Challenges we ran into

I considered it important to enable real-time multimodal perception. We believe the possibilities of this interface will be much more widely used in the future. We analyzed the capabilities of WebSockets, the limitations of WebRTC, and the promise of WebTransport. I believe the ability to use real-time A2A multi-agent communication will open up new possibilities. I believe that, in the short term, open source proposals will emerge that will allow us to explore and integrate the real-time interface into the operation of many third-party solutions.

We certainly selected BigQuery and Looker Studio for interaction with statistics; we run the backend on CloudRun and hope to offer support for implementing persistent sessions with Firestore and CloudSQL.

What we learned

Vibe coding is Great ! Bolt.new is a big deal !!

LLM models already have the ability to rethink how traditional software solves real-world problems. We believe Bolt, Vibe Coding, WebContainers, ADK will enhance a platform based on the Astra or UMLA project concept, powered by a marketplace of agents connected by A2A, that will make everything digital for individuals and businesses. I see great potential and am very excited to apply it to real-world solutions.

Built With

• bolt.new
• cursor
• javascript
• json
• react