Problem Statement

Talking to social healthcare organizations we learned that many are facing significant challenges keeping up with an increasing demand for healthcare services, especially social services for the elderly and disabled people. The Coronavirus creates more pressure on healthcare organizations and social care organizations in terms of increased demand for timely service. Allocating nursing staff to patient services by overworked administrative staff will continue to become more challenging, time-consuming and costly. Based on our discussions with industry practitioners, we believe there are 3,850 social healthcare organizations with these challenges in the Netherlands alone. To address the shortage of qualified professionals, these healthcare organizations have turned to train and hiring non-professional nurses as well as volunteers. We learned there are 3.5 million inexperienced and/or non-professional caregivers with varying skill levels just in the Netherlands. This reality introduces more complexity for nursing managers needing to assign the ‘right’ people to fulfill at-home patient needs. However, despite the resource planning complexity, many patient management systems are time-intensive and manual. Studies show that healthcare managers already spend 14% of their time just on scheduling and planning and 11.5% of their time on staff management. Enterprise resource planning work represents 28% of all care organization costs (Armstrong et al., 2015). So inefficiency of management tools leads to poor care services and as a result increased fatality rates.

What it does

In response to organizational inefficiencies in healthcare that affect patient care, we propose a smart technology solution that helps institutions better allocate resources, by developing an additional AI-based layer to their current systems that efficiently allocates human resources by matching two sides of the healthcare market. Taktify is a Request Management tool that preserves data privacy as does not use the information of patients and caregivers but a layer on top of the current systems to increase the efficiency and capacity of organizations in assigning caregivers to patients’ needs at a glance. The core AI-based engine recommends the right caregiver for the patient's needs automatically and makes managers be able to identify early where holes are likely to fall and fill them so that our care remains guaranteed.

It’s a common misconception that a suitable caregiver/client match is based on the skill level of a caregiver alone. Like any relationship, there are a number of factors that have an effect on compatibility and there are a few features your home care software should have in order to implement effective and accurate matchmaking capabilities:

  • Patient profiles, which highlight clients needs and requirements
  • Employee profiles, which highlight caregiver skills: career skills, diplomas, special skills, language skills, etc.
  • The ability to link client needs directly to caregivers’ skills in order to get a sense of compatibility..
  • Notifications for previous encounters between caregivers and clients, alerting the scheduler if the client has gotten along with that caregiver in the past..
  • Notifications for schedulers to be alerted when caregiver qualifications are expiring and caregivers are rejecting a request.

Finding the right caregiver for a client is not only rewarding and convenient for all stakeholders, but it makes a huge impact on the quality of care provided, and ultimately leads to better patient outcomes.

Taktify Admin Portal:

Using the admin portal healthcare managers can keep track of the patient’s request (demand), as well as suitable nurse matches (supply). The intelligent system identifies the available, geographically-closest nurse with the right skill set for any given patient. It also informs caregivers about patient requests via WhatsApp messages in addition to SMS.

  • Keep track of supply and demand (two-sided market)
  • Predict the highest probability of health demands
  • Monitor and predict caregivers’ availability
  • Notify caregivers of their assignments
  • Assign caregivers automatically to patients and in case that any caregiver is not available or does not accept the mission, the system will assign another suitably matched caregiver to the patient
  • Provide managers with access to change shifts, based on specific considerations

Business Model

B2B

Outcome

According to the increasing number of new patients, lack of health professionals, and the number of volunteers who want to help, keeping track of the patient’s request (demand), as well as suitable nurse matches (supply) becomes more challenging and time-consuming than before. The intelligent system identifies the available, geographically-closest nurse with the right skill set for any given patient.

Accomplishments that we're proud of

  • Making partnership with HealthValley
  • Member of Rockstart Health Program

What's next for Taktify

  • Forecasting the number of patients request on each region
  • Predictions of supply and demand based on the number of transactions

References

  • Armstrong, S. J., Rispel, L. C., & Penn-Kekana, L. (2015). The activities of hospital nursing unit managers and quality of patient care in South African hospitals: a paradox?. Global health action, 8(1), 26243.
  • Pieters, J. (2018, March 12). HEALTHCARE TO FACE STAFF SHORTAGE OF 100,000 BY 2022. Retrieved April 24, 2020, from https://nltimes.nl/2018/03/12/healthcare-face-staff-shortage-100000-2022
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