T-Mobile Happy Assesment Dashboard

The T-Mobile Customer Happiness Index is a real-time analytics platform that measures and visualizes how customers feel about T-Mobile’s services across the country. It gathers data from customer feedback—such as tweets, reviews, and support messages—and combines it with network performance metrics like signal strength, latency, and outages. Using natural language processing, the system analyzes sentiment and engagement from thousands of posts to generate a regional and national “Happiness Index.” This index is displayed through interactive dashboards, heatmaps, and alerts that highlight areas of satisfaction or concern. By translating raw emotions and network data into clear, actionable insights, the project enables T-Mobile to proactively identify issues, celebrate success, and strengthen customer loyalty.