SwitchBoard

Inspiration

We wanted to use NLP models to help increase the efficiency of answering customer service questions, and using Cohere technology, we've developed an interface that will plug into any website to provide easy access to the right customer service department!

What it does

When you have a question, the text is analysed by our NLP algorithm to determine what customer service department would be best suited for answering it, and the message is routed to that department for a quick answer.

How we built it

The backend is built using Cohere content summarization NLP algorithms, which process data taken from a question box that can be plugged into any website and transfers that organized data to the appropriate inbox of a customer service department!

Challenges we ran into

Using Flask to offer the web server functionality ultimately prevented us from doing final implementation on the functionality of sending organized messages, but now we know what to fix!

Accomplishments that we're proud of

Using NLP in a project has been a fantastic experience, and we can't wait to use it again.

What's next for SwitchBoard

Our next steps will be to sort out our web server, and develop this project into a proper website plugin!

Built With

• cohere
• python