Replay actions

Life is more than just updating properties over and over again. That's why we built replay recent actions - the fastest way for agents to quickly repeat their recent actions.

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Inspiration

Life is more than just updating properties over and over again. That's why we built recent actions - the fastest way for agents to quickly repeat their recent actions.

What it does

The app eliminates mundane clicks, helping agents get closer to making the next customer in the queue, happy!

How we built it

We've built on Freshdesk using Marketplace sdk.

Challenges we ran into

Marketplace APIs

What's next for Replay actions

  • Support liquids in replies and notes.
  • Bulk select assigned tickets and bulk apply actions.
  • Search in the list of recent actions.
  • Quick actions for Merge ticket and Execute scenarios.
  • Automatically apply actions to similar tickets
  • Add liquids to quick actions
  • Allow choosing flows in quick actions
  • Undo most recent action (Reply, Note, Forward, Property updates)
  • Ability to Add Ticket reminders.
  • Just replay? Why not undo? - Build something that will undo anything in the product
  • Not just Freshdesk. Build it across products.

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