Inspiration
Our inspiration was the need for customer representatives to better assist customers.
What it does
Super Rep uses Speech-To-Text and NLP technology to suggest solutions based on what the customer is saying.
How we built it
We built it using Node.js and Socket.io for the backend and React.js for the frontend.
Challenges we ran into
Sending the real-time audio data to the socket and then handling the data with node.js.
Accomplishments that we're proud of
IT WORKS!!!
What we learned
We learned about how to use sockets for real-time data transfer and small array manipulation techniques.
What's next for Super Rep
The next step is for T-Mobile to implement it into their current toolkit.
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