Why this matters

Finding clear administrative information on a phone can be difficult. Missing or unclear details can lead to confusion or unnecessary trips. I focused on one important process—Senegal’s biometric national ID—and made the official source visible.

What it does

Clear Steps — Senegal (Démarches en clair) guides users through three situations: a first application, a lost card, and the first announced renewal wave for CEDEAO cards issued from October 4 to December 31, 2016. Each path lists the available documents and steps, links to its official source, and shows when it was verified. If a source leaves a detail unanswered, the guide says so rather than guessing. The current interface is in French for its Senegalese audience.

Designed for limited connectivity

After an initial visit with an internet connection, the service worker caches the guide for offline use. A checklist helps users track documents and stays in the browser on their device. There is no account or backend, and checklist data is not sent to a server.

How it was built

This lightweight static web app uses HTML, CSS, JavaScript, and structured JSON data, with a web app manifest and service worker. It is hosted on GitHub Pages. It explains procedures; it does not submit applications or issue ID cards.

What I learned and what’s next

The main product decision was to prefer traceable, narrow guidance over broad claims. Making uncertainty visible is part of the design: when official sources omit details such as center hours or applicable dates, the guide flags the gap instead of inventing an answer. Next, I plan to add procedures only when reliable official sources support them, then publish a Wolof translation after qualified review.