# Sofia has been live for 28 days straight. Here's what happened
Since deployment, Sofia has handled 103 real phone calls, 623 WhatsApp
interactions, 413 web chat sessions, and 194 voice/video sessions,
running 24/7 without human intervention.
She created 14 real booking quotations with payment links, looked up 19 guest reservations by name or Booking.com confirmation code, and checked live room prices 52 times across multiple hotels.
## What makes this different
Sofia isn't a demo running on localhost. She answers a real hotel phone
line through a custom SIP/RTP bridge, converts G.711 audio to Gemini Live in
real time, and greets returning guests by name before they identify
themselves.
Her phone index scrapes 7,174 guest phone numbers from active reservations every 30 minutes. When a guest calls, Sofia already knows their booking details.
After every phone call, she automatically sends a WhatsApp follow-up with a booking link. No human wakes up. No call goes to voicemail.
## 28 days, zero downtime
Sofia has been running continuously since February 21, handling guests across 5 channels in 5 languages, executing 23 live tools, and creating real booking offers with payment links.
This is a production AI concierge, not a prototype.
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