In the digital age, where everything is digital, we have lost the human touch. We want to fill this gap and let technology help train customers communicate with onboard staff to provide a seamless human customer experience.
What it does
The customer-facing app crowdsources customer feedback data about the services offered by the train operator. The onboard dashboard app provides a structured priority based interface aggregating the crowdsourced data so that the onboard staff can take action.
How I built it
We built the app based on the real world problems/issues reported by the customers on the train and validated by the train operator. We built a web app as an inclusive app that can be accessed by all customers/onboard staff devices.
Challenges I ran into
Investigate relevant datasets in the French language and some issues with WIFI connections at the start of the event.
Accomplishments that I'm proud of
We were able to pull this project as a team and proud to be a part of this team.
What I learned
Mock designs with SKETCH first, validate the screens with potential end users and operator, before actually building the product
What's next for SNCF ONBOARD
We will start to work on data analysis on the crowdsourced data to uncover hidden insights, demands, requirements to derive possible new revenue channels