Med-Evac

Inspiration

Healthcare emergencies are often a matter of seconds, and during my research, I came across multiple real-world cases where delays in ambulance dispatch or ER preparation cost lives.
I was deeply inspired by how technology like Salesforce Agentforce, Health Cloud, and Slack could bridge this critical gap.
The idea of creating an intelligent, real-time emergency response system that could work across different hospitals and clinics became my mission —
especially envisioning its impact in cities and rural areas alike where infrastructure might be variable but urgency is universal.

What it does

The solution creates a real-time, intelligent, end-to-end emergency response system that connects patients, ambulances (EMTs), dispatchers, and hospital ER teams through Salesforce and Slack.

It ensures faster emergency response, better patient data sharing, real-time communication, and complete auditability — saving precious time and improving patient outcomes.

How we built it

Structured Approach:

1. Problem Framing: Defined delays in dispatch, patient data unavailability, and lack of communication as key problem areas.
2. Tool Selection:
   
   • Agentforce for intelligent ambulance dispatch.
     
   • Health Cloud/Salesforce for patient health data storage and retrieval. We created the framing for HC data model in Normal Salesforce
   • Slack for real-time alerts and collaboration.
3. Architecture Design:
   
   • Multi-actor workflow across Ambulance Dispatchers, EMTs, ER teams, and Coordinators.
4. Workflow Automation:
   
   • Salesforce Flows to auto-create emergency cases, route ambulances, and notify via Slack.
   • Incident-specific channels in Slack automatically spun up.
5. Testing and Iterations:
   
   • Simulated multiple emergency scenarios with different ambulance and hospital configurations.
   • Monitored metrics like Dispatch-to-Ambulance-Assignment Time and Notification Delivery Time.

Challenges we ran into

• Real-Time Coordination Complexity: Ensuring communication between ambulance crews, hospital ER staff, and dispatchers with slack channels.
• Patient Identification in Emergencies: Designing for cases where patients are unidentified at first contact.
• Geolocation Data Accuracy: Integrating precise GPS updates into Salesforce Agentforce routing engine.

Accomplishments that we're proud of

This project showed me how technology can become a life-saving bridge when architected with intention.
Platforms like Salesforce and Slack are no longer just business solutions — they are essential tools for connected, coordinated, life-critical healthcare delivery.
This architecture could genuinely transform city-wide or even rural emergency services, ultimately saving lives through speed, information, and collaboration.

What we learned

Through this project, I gained a deeper understanding of:

• How Agentforce’s AI case routing can be adapted beyond customer service to save lives.
• The power of Health Cloud in securely managing and retrieving critical patient health data (HL7/FHIR standards).
• Setting up real-time communication workflows using Slack Connect across different healthcare organizations.
• Architecting cross-organizational collaboration while maintaining strict security, privacy, and operational control.
• Designing incident-based virtual command centers using Slack for emergency management.

What's next for Med-Evac

• Integrate with AWS Bedrock for advanced agent orchestration
• Build predictive EMS coverage using CRM Analytics
• Smart follow-ups, HCP engagement, and family communications

Built With

• agentforce
• maps
• salesforce
• slack