Smart IoT Enabled green energy baggage communication tool

Your Baggage in the cloud! Let your bag talk to you. Bag-EYE enables baggage visibility allowing passengers to track their baggage real-time, and airlines remove transactions from behind the counter!

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Inspiration

I once travelled to Paris for an innovation event. I waited for my bag at the baggage carousel for an hour but it was not part of those that were on my flight. It was really difficult to locate my bags, which would only have been made easier if I could only get real-timeinformation on the whereabout of my bag. That led me to think of a solution that would allow travelers to track and check the status of their baggage on their mobile phones.
connected traveller

It's all about the customer’s peace of mind and communication being the enabler. With increase in** air travel and more tech savvy passengers*, traveling **smart* and having information virtually and on their devices is disrupting the customer experience space. With more connected devices and systems at various touchpoints, real time communication stands out as the enabler in enhancing customer experience and streamlining of operations
The solution entailed rethinking the traditional baggage paper tag into a smart IoT enabled baggage communication tool.

What it does

The tag periodically acquires GPS location information(coordinates from the satellites) The location information is sent over the cellular network( or any network) to the cloud. The cloud sends the information to the devices’ Apps, website/web platform, or Software system. Passengers as well as stakeholders receive instant/push notifications on the status of the bags.
how it works

How we built it

Worked at the Kenya Airways innovation hub to develop project proposal.
Identified developers of the hardware who are greatly interested to codevelop the solution.

Challenges we ran into

Developing custom smart IoT baggage tag.
Funding.

Accomplishments that we're proud of

Finalist in the Kenya Airways FAHARI INNOVATION CHALLENGE 2021 CX CATEGORY

What we learned

Existing BHS are inadequate in facilitating real time communication and notification, making it difficult for the connected traveler to track and monitor the status of their baggage.
“In 2020, the total cost of bag mishandling to the aviation industry stood at around 600 million U.S. dollars, down from 2.5 billion U.S. dollars in the previous year…” -Statista Currently, the traditional paper baggage tag offers no interface for passengers to track and monitor their baggage. Airlines too have limited operational surveillance because of the limited real time tracking and communication capabilities offered by existing systems.
Benefits

What's next for Smart IoT Enabled green energy baggage communication tool

Project Start 1-GAP Analysis 2-SLA/Concession Agreement with printable IoT Tag provider with a different industry use case. The goal is to test and experiment quickly 3-PILOTING/PILOTS using the partner tags and software with BH teams locally at an airport, on ground and on dummy bags.(dry runs in other words). This can be also done by having crew carrying the tags on regional flights and then use the tool to test how effective it would be. 4-TESTING & assessment of THE pilot project 5-Develop a Custom prototype with the partner(s) guided by IATA EBT regulations 6-TESTING the industry compliant prototypes with the partner’s software/platform 7-Develop Custom Software 8-TESTING both developed prototypes and custom software across teams within the route network. 9- Training and Awareness 10- Solution LAUNCH with passengers involved but only on certain routes. 11- Scaling the solution to other routes. Project End Processes
the journey
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