Business application usually doesn't have a user friendly UI and take time to ramp up. In order to take time to learn the UI, I build Siri or Google Now for Customer Relationship Management software.
Also inspired by this year's Apple Editor's choice award app "Lark" which message and remind you like your personal coach
What it does
CRM on Slack
How I built it
All message type in Slack will goes through NLP engine from API.ai to understand the user request and reply base on what user need. Base on request, it can go to Quickbook API to look up account, find user contact in database, call uber and lyft api for ETA to prepare going to the next meeting.
Challenges I ran into
Integrating various API.
Accomplishments that I'm proud of
What I learned
NLP, power of Slack platform.
What's next for SlackCRM
I can ask question in Slack to run query and prediction "e.g. what's next quarter forecast?"
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