Inspiration

  • Noticed that the rental pickup process still involves delays, repeated steps, and unclear upgrade options.
  • Opportunity to explore how a streamlined, digital flow could reduce wait times and improve transparency.
  • Interest in understanding where small automation or guidance could meaningfully reduce operational friction.

What the project might look like

  • A simple PWA that guides users through verification, pickup steps, and optional upgrades.
  • Focus on fast, clear interactions rather than heavy feature sets.
  • Early prototypes centered on removing steps that create bottlenecks at the counter.

Early Challenges (expected)

  • Identifying which pain points matter most to users and staff.
  • Keeping scope focused so the solution stays simple and fast.
  • Deciding where automation or AI could help without adding confusion.

What I hope to learn

  • How customers make decisions under time pressure at pickup.
  • Which improvements have the biggest impact on queue length and satisfaction.
  • How a lightweight digital assistant can support both customers and counter staff.

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