Enterprise Service Desk A comprehensive, enterprise-grade helpdesk and ticketing system built with modern web technologies. This platform provides a complete solution for IT service management, customer support, and internal helpdesk operations.
Features Core Ticketing System Ticket Management - Create, update, assign, and track support tickets Multi-tenant Architecture - Support for multiple organizations in a single deployment Role-based Access Control - Customer, Employee, Manager, and Super Admin roles Real-time Notifications - Stay updated on ticket changes and assignments Ticket Comments & Collaboration - Internal and external communication File Attachments - Support for ticket-related documents and images Ticket History - Complete audit trail of all ticket changes Ticket Ratings - Customer satisfaction feedback system Ticket Tags - Flexible categorization and organization Advanced Features Knowledge Base - Self-service documentation and articles Canned Responses - Quick reply templates for common scenarios Queue Management - Organize tickets by department or function Category Management - Hierarchical ticket categorization SLA Management - Service Level Agreement tracking and monitoring Customer Onboarding - Structured onboarding workflows and tasks Task Management - Track internal tasks linked to tickets Automation Rules - Automated ticket routing and actions Analytics Dashboard - Performance metrics and insights Time Tracking - Log time spent on tickets and tasks Administration Employee Management - User profiles, skills, and assignments Customer Management - Organization and contact management Department Management - Organizational structure Team Management - Collaborative team workflows Business Calendars - Working hours and holiday schedules Escalation Rules - Automated ticket escalation policies Workload Management - Employee capacity and distribution Tech Stack Frontend React 18 - Modern UI library TypeScript - Type-safe development Vite - Fast build tool and dev server Tailwind CSS - Utility-first CSS framework Lucide React - Beautiful icon set Backend & Database Supabase - Backend-as-a-Service platform PostgreSQL - Robust relational database Row Level Security (RLS) - Database-level security policies Real-time Subscriptions - Live data updates Authentication Supabase Auth - Secure email/password authentication JWT Tokens - Stateless authentication Session Management - Secure user sessions
Log in or sign up for Devpost to join the conversation.