Project Name: OaRA AI (Optimized Asset Recovery Agent)

The first AI-driven debt negotiator powered by Gemini 3, designed to recover assets while restoring human dignity through empathy and 24/7 efficiency.

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Inspiration

For over 10 years, I have witnessed the immense pressure and high turnover rates in the debt collection industry. Traditional call centers are plagued by employee stress and the challenge of maintaining strict legal compliance. I built OaRA AI to transform this industry by creating an empathetic, 24/7 AI agent that recovers assets while preserving human dignity.

What it does

OaRA AI is a comprehensive asset recovery ecosystem:

24/7 Automated Negotiation: Operates tirelessly from 08:00 to 20:00, 365 days a year.

Gemini-Powered Empathy: Uses Gemini 2.5 Flash for real-time, low-latency voice negotiation that adapts to the debtor's emotional state.

Intelligent Prioritization: Analyzes debtor data to provide an AI Propensity Score, ensuring high-value cases are handled effectively.

Neural Training Sandbox: Provides a safe environment for human agents to sharpen their negotiation skills with real-time AI feedback.

How we built it

The project is built on a cutting-edge stack for maximum performance:

The AI Brain: Gemini 3 Pro handles complex negotiation logic and legal compliance checks.

Native Audio Intelligence: Gemini 2.5 Flash processes Raw PCM 16-bit audio for fluid, human-like conversations.

Enterprise Infrastructure: Seamlessly integrates with telephony networks via SIP Trunking (AIS, True, etc.).

Frontend: Developed with React 19 as a Progressive Web App (PWA) for instant access anywhere.

Compliance & Ethics

OaRA AI is designed with the Thai Debt Collection Act of 2015 at its core. It ensures 100% adherence to legal hours and communication protocols, protecting both the agency and the debtor.

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