Secure Notes Now Integrated with Jira Service Management
We are excited to announce that Secure Notes is now natively integrated into Jira Service Management (JSM). Agents can now securely share secrets (passwords, VPN configs) with customers directly inside the JSM Portal, while maintaining a strict Zero Trust architecture.
How We Guarantee Security
Client-Side Encryption
All encryption and decryption happen strictly in the browser using Web Crypto API.
Zero Knowledge Architecture
The decryption key is NEVER sent to Atlassian Cloud. It stays with the user and is destroyed after usage.
Native Experience
The app detects the customer context automatically, making the process seamless for Agents.
Video Demonstration
Watch the full demo (1:25):
Direct link: https://www.youtube.com/watch?v=WbE65Iwv-hE
What You'll See in This Video
Native JSM Integration
See how customers receive secure notes directly in their request view.
The "Invisible" Key
Watch how the key is generated locally and used for client-side decryption.
Burn After Reading
Verified wiping of encrypted data from the server immediately after access.
Bonus Feature
A sneak peek at Rovo AI acting as a Security Analyst to detect anomalies.
Conclusion
This is true End-to-End Security for the Atlassian ecosystem. Let us know your feedback!
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