AI agents that re-audit closed support tickets to catch false resolutions — because every dashboard tracks how fast tickets close, but none ask if they should have stayed open.
Submitted for Stage 1 of The Great Agent Hackathon! Second Read is a multi-agent AI system that catches support tickets marked "resolved" that actually weren't. Built by Palash Mulchandani and Aditi Sharma. If shortlisted, we'll be building it out fully in the 24-hour Bangalore build.
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