Sahaya Setu

Home Page
Report page
Detailed report page
chatbot

Inspiration

SAHAYA SETU - Civic Issue Reporting Platform The Problem: A Crisis in Urban GovernanceFor Citizens: -Urban residents across India face daily struggles with civic infrastructure failures—overflowing garbage bins, dangerous potholes, broken streetlights, and water supply disruptions. -No Accountability: Once reported, issues disappear into a black hole with zero visibility on status or resolution timeline -Communication Barriers: Language barriers, lack of digital literacy, and no standardized reporting format create friction -Frustration and Apathy: Repeated failures to get issues resolved lead to civic disengagement and a "why bother" mentality

What it does

Core Features: For Citizens:

Enables citizens to report civic issues (potholes, garbage, streetlights, water leaks) with photos and location.
Provides real-time tracking of complaint status from submission to resolution
Uses AI to automatically categorize and route issues to the correct government department
Displays a community map showing nearby reported problems for public awareness
Uses AI to describe the issue from the image itself
Uses AI chatbot to solve civic complaints and queries.
Allows citizens to upvote issues to help authorities prioritize urgent problems
Sends instant notifications when action is taken or status changes
voice-enabled interface for inclusive access
Ensures accountability and transparency through audit trails and escalation systems
Uses data analytics and heatmaps to improve planning and preventive maintenance