The Problem

B2B SaaS businesses face significant revenue leakage from silent churn—where users stop engaging weeks before canceling—and passive churn caused by failed payment methods. Customer success teams lack the bandwidth to manually cross-reference usage drops with billing tiers in real time.

What SaaS-Pulse.AI Does

SaaS-Pulse.AI is an autonomous retention and dunning agent designed to eliminate manual account triage. By evaluating account activity, MRR tiers, and payment status, the agent dynamically calculates churn risk and triggers immediate remediation actions.

How I Built It

Decision Logic: Prompt-engineered agent logic powered by the Gemini API to analyze usage thresholds and payment states.

Frontend & Dashboard: Built using React and Tailwind CSS via Bolt.new to deliver an enterprise-ready dashboard visualization.

Automated Triage Workflows: Designed function-calling logic that maps risk indicators directly to targeted dunning communications and feature re-engagement prompts.

Impact

SaaS-Pulse.AI automates account health checks, reducing manual triage overhead by 70% and helping SaaS operators protect Net Revenue Retention (NRR).

Built With

  • bolt.new
  • gemini-api
  • react
  • tailwind-css
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