Dial Help (Dial 4357)

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  Capture Customer Details

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  Capture Customer Information

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  Voucher Report

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  Questionnaire

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  Inventory Location

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  Store Location

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  Sponsor Reconciliation Report

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  Bar Code Generation

Inspiration

• Due to spread of covid-19 and economic shutdown, most vulnerable families are hardest hit in our communities
• Some people are forced to make impossible choice between food, rent or medical attention
• People are facing financial burden as well unable to find essential items like Milk, Water, Tissue Paper, Face Masks, Wipes, Gloves etc. (most items are out of stock)
• Pega Hackathon gave us an opportunity to do something for the community using this implementation. 

What it does

This application helps in connecting sponsors with people who are looking for financial assistance.  

• Manually Identify Sponsors and update data table
  • Go Fund Me and Facebook API
• Provides real-time inventory details
  • Product lookup API
• Supports local businesses
  • Google Map API to find nearby participating stores
• Supports individuals in financial crisis
  • Issue electronic gift card based on individual requirements

How we built it

We want to showcase PEGA 8.3/8.4 features using PEGA cloud version to build this application.

• Google Maps integration
• Bar Code Generation
• Outlook Integration
• Decisioning
• Dynamic Questionnaire
• Savable Data page
• Score Cards
• REST API
• Supports range of mobile devices
• Reconciliation Reports

Challenges we ran into

• Convincing Local Businesses to join and support this initiative
• Real-time inventory from local businesses
• Acquiring Funds

Accomplishments that we're proud of

Here are the list of features we accomplished:

• Provide list of items and quantity from preferred stores
• Create scorecard based on the questionnaire
• Scorecard drives the decision logic to approve financial assistance
• Generate bar code based on approvals
• Generate and send email to the recipient based on approvals
• Fund tracking via audit log – sponsor to needy people
• Funds Reconciliation Report
• Sponsor's Dashboard Report

What we learned

• Design thinking
• Brainstorming sessions for Hackathon Idea generation
• Covid-19 impact on local businesses
• Networking and Collaboration
• Research on GoFundMe, Google and Facebook APIs
• Research on real-time inventory of local businesses

What's next for #DialHelp

• Track Finances
• Real time essential items availability and quantity based on Zip Code
• Dedicated Help line number 
• Integration with GoFundMe and Facebook
• Seamless Integration with local businesses
• Increase reach – NGOs, Old Age Homes

Tagline: Get Connected Anytime, Anywhere. Contact Us for Help.

Built With

• cosmos
• open-services
• pega