Building ResolveAI — Autonomous IT Support Agent
Excited to share our progress on ResolveAI, an agentic AI solution designed to transform the way technical support incidents are investigated and resolved.
Instead of creating another chatbot that simply provides troubleshooting instructions, our goal is to build an AI support teammate that can:
Understand incoming incidents Investigate technical signals Search relevant troubleshooting knowledge Identify probable root causes Execute approved remediation actions Independently verify the result Resolve the incident or escalate it with evidence
Our core workflow is:
Understand → Investigate → Decide → Act → Verify → Resolve or Escalate
The project is being designed around Gemini, Google Agent Development Kit (ADK), and Google Cloud, with a focus on reliable agent orchestration, controlled autonomy, persistent state, and verification.
One of my key learnings so far is that an autonomous agent should not simply say “the problem is fixed.”
It needs to prove it.
That principle is at the heart of ResolveAI.
I am excited to continue building, testing, and refining the prototype for the All Things Agentic Hackathon.
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