Inspiration
Payment disputes are one of the most stressful and time-consuming challenges for online merchants. Managing disputes often involves reviewing transaction details, collecting evidence, responding within deadlines, and making critical decisions that can directly affect business revenue.
I wanted to build something that goes beyond simply displaying dispute information. I envisioned an intelligent assistant that helps merchants understand disputes, make informed decisions, automate repetitive tasks, and improve their chances of winning disputes.
That idea became Resolve — an AI-powered dispute management platform that transforms payment disputes into actionable opportunities.
What it does
Resolve is an AI-powered PayPal dispute management platform that helps merchants manage, analyze, and respond to payment disputes from a single dashboard.
Resolve provides:
- Centralized Dashboard: Displays dispute statistics, recovery amounts, win rates, and key business insights.
- Dispute Management: Allows merchants to view, search, filter, and manage disputes using AG Grid.
- PayPal Integration: Supports key dispute actions such as providing evidence, making offers, and accepting claims.
- AI Assistants: Helps merchants understand disputes, analyze situations, and get guidance on appropriate actions.
- Workflow Automation: Simplifies dispute-handling tasks and reduces repetitive manual work.
- Business Insights: Presents dispute performance and recovery metrics to support better decisions
How we built it
I developed Resolve by integrating the PayPal Developer Platform with AI-powered capabilities to create a unified dispute management experience.
I used AG Grid to handle complex dispute data and APIMatic context plugins to provide structured API context for AI-assisted interactions.
The application connects the frontend and backend to manage dispute information and execute relevant PayPal dispute operations. AI assistants add an intelligent layer to the workflow, helping merchants move from reviewing disputes to taking appropriate actions.
My focus was to build a functional application with real integrations and meaningful interactions rather than just a design prototype.
Challenges we ran into
One of the biggest challenges was bringing multiple technologies together into a seamless experience.
Understanding and integrating PayPal's dispute lifecycle and available API actions.
Making AI assistants useful for actual dispute workflows rather than generic conversations.
Managing complex dispute data while keeping the interface intuitive and responsive.
Connecting API operations, AI capabilities, and frontend interactions reliably.
Balancing automation with merchant control, especially when handling important financial decisions.
Working through these challenges helped me think more deeply about building practical AI-powered applications.
Accomplishments that we're proud of
I’m most proud of building Resolve into a functional AI-powered dispute management platform that brings PayPal integration, AI assistants, and intelligent data management together in one application. Rather than creating just a prototype, I focused on implementing real dispute operations, including providing evidence, making offers, and accepting claims. I’m especially proud of turning a complex, time-consuming business process into a more streamlined and accessible experience for merchants. This project pushed me to learn new technologies, solve integration challenges, and build something with practical real-world impact.
What we learned
This project gave me valuable experience integrating payment APIs with AI tools to solve a real-world business problem.
I gained a deeper understanding of PayPal's dispute management capabilities, AG Grid, APIMatic context plugins, and designing AI-assisted workflows. More importantly, I learned that successful AI applications should not just generate answers — they should help users take meaningful actions and achieve measurable outcomes.
What's next for Resolve
The next step for Resolve is to evolve into a comprehensive AI-powered dispute resolution platform. I plan to introduce predictive analytics to estimate dispute win probabilities, intelligent evidence collection and generation, and advanced workflow automation to reduce manual intervention. I also aim to expand support for multiple merchants, introduce smarter recommendations based on historical dispute outcomes, and improve AI assistants to handle more complex dispute scenarios. Ultimately, my vision is to help businesses prevent avoidable losses, recover more revenue, and manage payment disputes proactively rather than reactively.
Built With
- aggrid
- ai
- apimatic
- claude
- express.js
- git
- github
- javascript
- lucide/heroicons-svg-styling
- node.js
- paypal
- react
- react-18
- tailwind-css-v4
- typescript
- vercel
- vite
