posted an update

This is lightweight solution that can be easily deploy to other weather sensitive industries like Solar, Roof service company. It does not really need Salesforce Field Service package Service Appointment. All the solution needs is a place holder to use geocode location and appointment start and end. And next will be the knowledge of the SME in Agentforce Data Library. Any PDF document with weather threshold parameter defined. Or cancel appointment due to weather, the agent go back the history weather and location to learn and determine the weather threshold.

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