Reasonable Doubts

IKE BOT (LOGO)
IKE BOT — What you will see when you launch the bot
IKE BOT — 1st Tier (Questions you can choose from)
IKE BOT — 2nd Tier (Responses and an option to view video/poster)
IKE BOT — When selected, the video and/or poster will pop up.
Poster 1 — Instances salary can be deducted
Poster 2 — Work Entitlements (OT/Rest Day/Annual Leave)

Inspiration

Campaigns surrounding employment rights are common. But this commonality is futile — many youths are still oblivious to the same. We proffer two reasons for this: (1) these campaigns do not fully reach youths; and (2) if those campaigns somehow reach youths, they have little impact in the long run.

What it does

Our solution hinges on a multi-tiered interactive chatbot called IKE (abbreviation for: Imparting Knowledge on Employment). The first tier encapsulates a question and answer portion. As the name suggests, the user will ask a question from the provided question bank and the bot will give the corresponding answer. The second tier is an interactive component, i.e., the user will be given the option to view a poster or video that explains the employment right that is expounded by the question. The third tier is yet to be implemented — it is an optional quiz that serves as a medium to test users on their knowledge in relation to the question that was previously asked.

How we built it

At present, IKE is easily scalable: it can be deployed to any website or app and complement already available e-services. In our view, this allows IKE to reach youths easily. A feedback option is also encoded to ensure that IKE is amended and remains viable in the future.

Challenges we ran into

IKE Bot falls prey to the phrase "Nothing is perfect". In the first instance, the challenges we ran into were plenty. This encompassed deciding on what content was most favorable to our target audience, and how exactly to simplify the Law— without per se changing its original meaning. We had to also decide on certain opportunity costs to effectively perfect other features.

Accomplishments that we're proud of

Nonetheless, we are proud to present a solution that will be able to prosper as the time comes. It starts small, but will eventually grow bigger with data evaluation. Through this, we have also forged stronger bonds and understood the intricacy of design thinking and teamwork.

What we learned

We learned the importance of targetting the correct audience and reformating our solution to align with their wants and needs. Therefore, our solution also captures a feedback form, which would allow us to hear their concerns and improve the bot.

What's next for Reasonable Doubts

But it does more than just a chatbot with a fixed set of questions — it has long term potential too. In future renditions, after proper scaling is endeavoured, IKE will utilise machine learning to allow user to ask any questions about employment instead of the limited range presently available. This would ensure sustainability in the long-run, with users able to visit the chatbot to ask new questions — and perhaps refresh their knowledge on previous asked topics. Ergo, we humbly aver that IKE will be effective in spreading employment rights to lower wages youths as it tackles the concerns brought about by previous solutions targeted at the same (i.e., campaigns).