Humans tend to forget
What it does
Cues the user with reminders in the form of notifications. This extends to multiple FW products with different use cases and through different media of reachability, to ensure that the user is reminded.
How we built it
Timer can be configured in ticket details sidebar Timers are triggered (and also removed) globally via cti-widget A Backend express server which will send sms or WhatsApp when the timer ends.
Challenges we ran into
Restricted API, locators, Uniqueness of the application.
Accomplishments that we're proud of
Team-work, compassion & self-motivation.
What we learned
Learning a new language isn't an unsurmountable task.
What's next for Que
Advanced real-time integrations. Ticket Urgency suggestion using sentiment analysis.